Technical support

Downloads, manuals, troubleshooting, and more. All in one place. Congratulations on your decision to purchase an ImageWare Systems’ technology solution. This support site will enable you to find answers to frequently asked questions (FAQs), register your product, and receive the latest product updates and application downloads. To ensure that you always have the latest tools and information to keep your ImageWare products working at their peak performance, please visit this site periodically for updates.

Product Specific Support

GoVerifyID

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EPI Suite

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EPI Builder

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Law Enforcement

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EPI-Compatible Hardware

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Contact Technical Support

PRODUCT

EPI Suite® Lite
EPI Suite® Classic
EPI Suite® Pro

CONTACT

End users should contact their EPI Suite® Channel Partner or reseller for technical support. Please let us know if you have any trouble trying to connect with the EPI Channel Partner, or reseller, and we will assist as best as possible.

Phone: (858) 683-7940
Hours: 5:30am – 5:30pm (PST) Monday – Friday

Email Support
PRODUCT

IWS Biometric Engine®
EPI Builder®

CONTACT

EPI Builder integrators/partners can purchase support hours through our Sales Department. To contact Sales, please call 800.673.8600. End users should contact their reseller for technical support.

Phone: (858) 683-7940
Hours: 5:30am – 5:30pm (PST) Monday – Friday

Email Support
PRODUCT

Law Enforcement Suite (formerly CCS)
LE Web
Face ID

CONTACT

Phone: (858) 683-7940
Hours: 24 hours a day, 7 days a week

Email Support

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